1. GENERAL TERMS

By purchasing and participating in any Pilates classes, private sessions, workshops, or programs at Pilates on George, you agree to the following Terms & Conditions. These policies ensure fairness and consistency for all clients and help us maintain a high standard of service.

2. BOOKINGS & PAYMENTS

All classes and private sessions must be booked in advance through our online system - MindBody.
Full payment is required at the time of booking to secure your session.
All sales are final – sessions, workshops and packages are non-refundable but may be transferred to another individual upon request.

Pilates works best when your attendance is consistent. In keeping with this goal, expiration dates apply on all pre-paid blocks as follows:

3 Sessions- 3 weeks from your first visit
5 Sessions- 6 weeks from your first visit
10 Sessions- 12 weeks from your first visit
20 Sessions- 14 weeks from your first visit
📌Please take these expiration dates into account if you are planning time away.

3. CANCELLATION & RESCHEDULING POLICY

Pilates on George has a strict 24-hour cancellation policy.

Any cancellations made less than 24 hours before the scheduled session will be charged in full with no refund or rescheduling option. No exeptions.
If you cancel more than 24 hours in advance, you may reschedule your session at no extra cost.
This policy applies to all private, semi-private, and group classes.

📌 No exceptions will be made for late cancellations, including illness, work commitments, or unforeseen circumstances.

4. PACKAGE EXPIRATION POLICY

All class packages have a fixed expiration date, which is provided at the time of purchase.
Unused sessions cannot be extended beyond the expiration date unless prior arrangements have been made with the studio.
If you are unable to complete your package before it expires, you may request a transfer to another individual before the expiration date.
📌 Package extensions are not guaranteed and will only be considered on a case-by-case basis.

5. HEALTH & SAFETY

All clients must complete a health intake form in the studio before participating in any Pilates classes.
Clients are responsible for informing instructors of any injuries, medical conditions, or physical limitations before each session.
Pilates on George reserves the right to refuse participation if a client’s condition is deemed unsafe for exercise.
📌 Proper sports attire and clean grip socks are required for hygiene and safety.

6. LIABILITY WAIVER

By participating in any class or session, you acknowledge that Pilates is a physical activity that carries inherent risks and agree to assume all responsibility for your participation.
Pilates on George and its instructors are not liable for any injury, loss, or damage sustained during sessions.
Clients are expected to follow all instructions and safety guidelines provided by instructors.
📌 For full details, please refer to our Liability Waiver.

7. STUDIO CONDUCT & ETIQUETTE

Please arrive on time for your session. Late arrivals may result in a shortened session without a refund.
Mobile phones must be on silent or turned off during class.
Respect fellow clients and maintain a quiet, focused environment.
Clean all equipment after use using the provided sanitizing cloths.

Put your clothes, bags and shoes in the cubicle neatly.

Wash the glasses if you used them for drinking water.

8. PHOTOS AND VIDEOS

At times, we may capture photos or short videos during sessions for use on our social media platforms. As a small business, this is one of the ways we promote our services and maintain the vibrancy of the studio. We take care to present clients in a respectful and flattering light that reflects the quality of their experience at Pilates on George. Content creation is done discreetly and is never intended to disrupt your session. If you would prefer not to appear in any media, please let us know by emailing us to opt out.

8. CONTACT & CUSTOMER SUPPORT

For any questions, rescheduling requests, or concerns, please contact us directly:

📍 Pilates on George
📧 [email protected]
🌐 www.pilatesongeorge.com

By purchasing any session or package at Pilates on George, you agree to these Terms & Conditions. Pilates on George reserves the right to update these terms at any time.

Thank you for being part of our studio! We appreciate your cooperation and look forward to supporting your Pilates journey.